Pegasus Sold My Seat Despite Valid Ticket and Left Me Stranded with My Baby at the Airport

I’m filing this complaint after experiencing a shocking level of negligence and disrespect from Pegasus Airlines. Despite having valid tickets for the 17:00 Istanbul–Gaziantep flight, I was denied boarding along with my mother and my 11-month-old baby—and we ended up stranded at the airport, homeless for the night.

We arrived at the airport at 16:00, entered via Fast Track, and cleared the first gate. My baby and I scanned our QR codes with no issue at the second checkpoint, but my mother’s QR code didn’t load. We scanned her ID instead, only to be told “no passenger found.” This was absurd, as her ticket had been purchased well in advance and even included an assigned seat.

We were told to head to the domestic flights section (Gate H), with 40 minutes still left before takeoff. There, another Pegasus staff member coldly stated that nothing could be done, and her ticket wasn’t in the system. It was clear to us that Pegasus had overbooked the flight and sold my mother’s seat to someone else.

While we were bounced between counters, the gate closed, and they wouldn’t even let us return to try boarding. Despite providing our digital tickets and IDs, we were falsely accused of not checking in. Pegasus denied our right to board a flight for which we had confirmed seats.

We had traveled from Düzce to Istanbul with a baby in arms, just to be denied entry to our flight. As a result, we were left without shelter at the airport, and the next available flight was days later. We incurred significant extra expenses on hotel stays, new tickets, and endured an exhausting journey—all with an infant. The emotional toll was devastating.