On the morning of July 14, 2024, we boarded Pegasus flight PC1221 from Istanbul Sabiha Gökçen to Rome. We checked in two pieces of luggage and handed over our baby stroller to the host with the flight information card securely attached. Upon landing in Rome, the hostess informed us that they wouldn't bring the stroller to the gate and we could collect it from the baggage carousel. We retrieved our other two suitcases but our stroller did not arrive. We immediately reported the incident at the lost office in Rome airport and filled out a form. We are waiting for the stroller to be found. Our vacation, which we had worked and planned for a year, has been ruined. It's incredibly difficult to enjoy our holiday without the stroller, and it has been distressing for both us and our baby. I'm very curious to see how Pegasus Airlines will resolve this issue and alleviate our distress.
On July 9, 2025, at 12:40 PM, I flew with Pegasus Airlines from Sarajevo to Sabiha Gökçen Airport on flight number PT6YDJ. I handed over my baby stroller at the aircraft gate — it was brand new and completely undamaged at the time. However, upon arrival in Istanbul, I was told the stroller had been ...
On October 27, 2023, I flew with Pegasus Airlines from Tbilisi to Istanbul Sabiha Gokcen at 18:10. During boarding, the agent dealing with the passenger next to us scanned our tickets without interacting with us, and we had to retrieve our passports from the counter. They forgot to tag our baby stro...
On June 29, 2024, I flew with Pegasus Airlines from Medina to Istanbul Sabiha Gokcen Airport. Upon arrival, I discovered that many passengers, including myself, were missing their luggage. We were told this was due to weight restrictions on the aircraft. The airline promised to contact us within two...
I traveled on a Pegasus Airlines flight from Ankara to Istanbul on 25.03.2024 at 08:30. We had informed and handed over our baby stroller to the staff to collect before the transfer. However, our Nuna brand stroller was thrown onto the ground during landing, breaking its front wheel, and returned to...
On November 7, 2024, I flew to Amsterdam solely to buy a stroller, but Pegasus Airlines left my essential luggage behind in Amsterdam. They told me that this happens frequently with their Amsterdam flights and assured me my bag would arrive on the next flight. They provided a tracking number and a c...
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