On November 7, 2024, I flew to Amsterdam solely to buy a stroller, but Pegasus Airlines left my essential luggage behind in Amsterdam. They told me that this happens frequently with their Amsterdam flights and assured me my bag would arrive on the next flight. They provided a tracking number and a contact number to check on its status. However, after the next flight took off, I called to confirm if my bag was indeed on board, only to be told they had no way to check if my luggage had been loaded. How can an airline not track their own baggage? This experience has been beyond frustrating and feels entirely unprofessional. Pegasus should take responsibility and ensure proper tracking and communication with their customers.
Today, I flew to the Netherlands on Pegasus Airlines' 10:30 AM flight, only to discover that my luggage was left behind in Istanbul. Upon arrival, a report (EInPC10616) was filed at the airport, but I had no clothes, chargers, or essentials with me. When I contacted Pegasus, they informed me that th...
About a month ago, I flew with Pegasus Airlines and lost my baby stroller due to their staff's mistake. They didn't provide me with a baggage tag or any form of documentation when I checked in the stroller. Now, they're telling me they can't do anything because there's no baggage tag. This is incred...
On July 4th, 2024, I took a flight with Pegasus Airlines from Berlin to Sabiha Gökçen and then to Dalaman. When I reached Dalaman, I couldn't find my checked baggage anywhere. Even though I reported my loss, it's been 6 days and I still haven't heard back from anyone in charge. It's quite frustratin...
On 02.12.2023, I made a connecting flight with Pegasus airlines as Amsterdam-Sabiha Gökcan-Kayseri Airport, this flight, my luggage was left at Amsterdam airport and it was delivered to me 3 days later. In this process, the materials in my luggage brought to me were mixed, broken and the products fr...
On October 27, 2023, I flew with Pegasus Airlines from Tbilisi to Istanbul Sabiha Gokcen at 18:10. During boarding, the agent dealing with the passenger next to us scanned our tickets without interacting with us, and we had to retrieve our passports from the counter. They forgot to tag our baby stro...
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