On June 13, I flew from Erbil to SAW and then from SAW to Adana. When I arrived in Adana, I discovered that one of the wheels on my suitcase was broken. I called for an official while still at the baggage carousel. They took a picture and made a report. I asked what would happen next, and they said they had filed a report. I asked if I had to continue like this and if they were sending me off with a broken suitcase. The representative dismissively replied, "I'm not sending you off, Pegasus is."
Later, when I received no response, I submitted a claim online, but I haven't received any reply. This company is truly irresponsible.
During our Ankara–Nicosia and Nicosia–Ankara flights with Pegasus Airlines, my suitcase was damaged, yet our claim was rejected despite submitting a formal report. On our first flight to Nicosia, one of the suitcase wheels was broken, which we photographed and reported at Ercan Airport. During the r...
I flew internationally with Pegasus Airlines, and upon arrival, I found my suitcase wheel completely broken off—there wasn’t even a wheel left. I immediately reported the damage at Sarajevo Airport, and a damage report was issued. When I contacted Pegasus customer service, I expected them to take r...
I am filing a complaint against Pegasus Airlines regarding my flight from Germany to Turkey on July 26th, during which the wheel of my suitcase was broken. What's more frustrating is that I haven't been able to reach any responsible personnel, and no one answers the phone. All I am asking for is a ...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
After my international flight from Rome to Istanbul, I noticed the wheel of my suitcase was broken when I collected it. I reported the issue to Pegasus baggage services and was given the number 0850 250 0254, where I was told I would receive a follow-up. When I was contacted later, they informed me ...
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