I bought Supereco-type tickets from Pegasus. While I was going to cancel my ticket due to the earthquake, I accidentally canceled it from the mobile application. I noticed this a few days ago. I immediately contacted Pegasus first. They did not help me even though I wrote both by phone, by e-mail and from their own pages. They say that the suspension period of the ticket is 1 year, if I cannot use it from this 1 year, all the money will be burned. If they give a refund right now, they offer 1000 TL for a 3500 TL ticket. I requested that they change the transaction on the same date to suspension as I did the transaction incorrectly, and they did not accept it. I asked them to extend the suspension period and they refused. I requested that one of my close relatives use the ticket, and they did not accept it either. Although I stated that it is almost impossible for me to use the ticket in 1 year, they do not help in any way. So they want the money of the ticket to stay in their account. They say open ticket rules and nothing else. That's why they don't help in any way, they don't offer a solution. Your application at Pegasus 08649552 [ ref:_00D58I8eu._5004I1ZATIM:ref ]
I bought my flight ticket with PNR GJN5Y3 for ₺2600 yesterday, just after the earthquake on April 23rd, and even at the last minute on the flight day of April 24th, the ticket price was ₺1550. Pegasus Airlines took advantage of our situation as earthquake victims. I find it very upsetting that a com...
had to cancel my flight for the upcoming weekend, just two days after buying the ticket. I reached out to the airline for a refund, but they only offered me a small amount of 67 Turkish thanks?? adding to the problem, the flight was overbooked and despite selling my seat to another passenger, they ...
Pegasus Airlines sold me a flight ticket, and despite having paid the airline's fee in advance, I had to cancel my reservation because I accidentally booked the wrong date. They charged me 1,250 Turkish Lira. They are a dishonest company that will hang up on you, so I strongly advise you to avoid do...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
I had a ticket with Pegasus Airlines that I needed to either cancel or reschedule. When I reached out to cancel the flight, I was shocked to learn that they would only refund 30% of the ticket price, keeping a massive 70% as a penalty. That seemed unfair enough, but it gets worse. I then asked to k...
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