I purchased seats with extra legroom specifically for my spouse and myself from Pegasus Airlines due to my special condition. However, when I happened to check my ticket on the app, I noticed that due to a flight change, we were reassigned to standard seats with the same seat numbers. There was no prior notification about this change, and despite mentioning my special condition, I was told that the purchased seats couldn't be retained. I could only lodge a complaint, but no resolution regarding the issue was ever provided.
I booked my flight through the Pegasus Airlines mobile app and paid extra to select a seat with additional legroom and a window view—comfort was important to me for this trip. However, when I arrived at Sabiha Gökçen Airport and proceeded to check in, I was shocked to be told that my seat had been c...
On March 10, 2024, I flew with Pegasus Airlines on the Kars-Istanbul SAW (PC 4647) route. Well in advance of the flight, I made paid seat reservations for both outbound and return flights to ensure extra legroom via the emergency exit seats. I travel every fifteen days due to issues with my right kn...
Pegasus Airlines sold more tickets than available seats on the 17:15 flight, and we were offered compensation to take the next flight at 19:30. The offer included a refund and two free tickets valid for a year. We were also told that if seats opened up on the 17:15 flight, we could still board and r...
On September 23, 2025, during Pegasus Airlines flight PC1091 from Sabiha Gökçen to Barcelona, I was not assigned the seat I had previously purchased. Because the aircraft model was changed at the last minute, I was unable to sit in the seat I paid for. I have experienced a similar issue before, and ...
As a Pegasus premium member, I recently bought a ticket through a campaign and chose to move my return flight. But when I tried to rebook, I got an error message saying that there were no open seats on any routes. When I looked for regular tickets, seats were available for the same days, which I fou...
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