I am writing to bring to your attention the negative experience I encountered during my travels on 29.01.2024 with flight numbers Madrid Istanbul (PC1100) and the subsequent connecting flight Istanbul Ankara (PC2682). During the connecting flight, I experienced the following issues: 1. Due to the delay of the initial flight, I was unable to board the connecting flight. 2. Pegasus denied me permission to use their connection service at the airport. 3. As the next available flight was scheduled for the following day, I was directed to a hotel. However, I had to wait for 2 hours to retrieve my luggage before being taken to the hotel. 4. The food provided at the hotel (soup and meatballs) was cold and of poor quality. 5. The minibar in the hotel room was empty. 6. The last-minute transportation to the airport, which occurred 3 hours and 35 minutes before the flight. 7. Among the items in my luggage, there were broken perfumes and a tablet screen. Due to this unfortunate experience, I suffered losses during my one-day trip to Ankara, both financially and emotionally. Therefore, I am requesting compensation for all the inconveniences I faced. I kindly ask for a thorough investigation into this matter and prompt feedback regarding the resolution of my concerns. Sincerely, Ersin Kaya
Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experie...
On Tuesday, December 10, 2024, I experienced a great deal of disappointment due to the issues with my flight on Pegasus Airlines, flight code PC2571, from Malatya to Istanbul and Istanbul to Denizli. My flight, originally scheduled for 09:00 AM, was delayed due to weather conditions, and we were kep...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
Between October 2 and 7, 2025, I experienced a major inconvenience on Pegasus Airlines flight PC from Hamburg to Istanbul. The flight was scheduled to depart at 3:20 PM, but due to bad weather in Istanbul, passengers were kept waiting inside the plane in Hamburg for about two hours. After takeoff, w...
Hello; On December 8, 2023, we had a connecting flight from Zurich to Esenboğa Airport. We had a 4-person ticket for 2 adults, 1 child aged 15, and 1 child aged 4. We completed the check-in procedures a week before. Our Pegasus Airlines flight, scheduled for 11:40 on the day of the flight, was delay...
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