On October 15, 2023, at 10:20 AM, during the Pegasus Istanbul to Skopje flight, despite checking in an hour and a half before the scheduled departure, they declared the check-in closed and denied boarding. This applied not only to us but to several other passengers as well. An airport official cited oversold seats as the reason for this situation. However, instead of rectifying Pegasus's mistake, they demanded an extra payment of approximately 10,000 TL and sold us tickets for the 6:00 PM flight. Even after explaining the situation to different officials and seeking assistance, we were ridiculed and accused of fabricating the incident. Boarding for the 6:00 PM flight commenced at 5:45 PM. They confined us to the airbridge for over 10 minutes, causing discomfort and, in some cases, near fainting due to poor ventilation. When passengers expressed their frustration, an official retorted that keeping passengers on the airbridge expedited the boarding process. Our flight eventually took off around 6:20 p.m. In addition to the extra charge, we were also burdened with the pre-paid non-refundable airport taxi and endured a 10-hour ordeal. I'm submitting this information in the hope that you can address my grievances on this matter.
On October 15, 2023, around 10:20 AM, while I was on the Pegasus flight from Istanbul to Skopje, something frustrating happened. Even though I got to the airport an hour and a half before the scheduled departure time, they told me that check-in was already closed. Not just us, but a lot of other pas...
I bought a flight ticket from Pegasus Airlines for December 5, 2023, from Istanbul to Antalya. The flight was scheduled to depart at 5:45, and I arrived at the airport at 3:00. The boarding gates opened at 5:10, but they didn't let me board the plane because I was 2 minutes late to the boarding gate...
On the 8th of July 2023, I had a connecting flight from Antalya to Istanbul and then to Muscat. However, due to overbooking, they didn't allow many passengers on the plane. They sold the same ticket to multiple people, and I endured three days of going back and forth to the airport without being abl...
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
I was denied boarding on my Pegasus flight 44 minutes before departure. On May 25, 2025, I tried to check in for the 06:55 Ankara–Izmir flight at 06:11, but I was told the system had already closed. When I approached the sales representative, I was scolded with the words, “I’m explaining, don’t you ...
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