I purchased a plane ticket from Pegasus Airlines for Montenegro. On the return journey, they took my luggage under the plane without informing me beforehand that I would have to pay extra. After stating that I could choose, they charged me 75 euros. When I requested my luggage back, they claimed it was my right to have it with me, yet they did not return it. They announced that the plane had arrived, but it was delayed, and the plane had still not arrived.
There isn't a single responsible person from Pegasus Airlines. Upon my return in Ankara, I spoke with officials who assured me they would refund the fee, but they asked me to apply online. I've been applying repeatedly, but my applications are consistently rejected.
On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...
My friend and I booked tickets with Pegasus to fly to Podgorica, Montenegro and faced significant issues on our return journey. Our flight from Podgorica to Ankara was delayed by 3 hours. Then, our connecting flight from Ankara to Istanbul, originally scheduled for the same day at 21:30, was resched...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
On December 1st, Pegasus Airlines charged me twice for extra baggage fees of ₺555 each for flight PC947 from Sabiha Gökçen to Zurich. My reservation number is 64VHMG. Despite claiming that the second charge was only “pending and not processed,” they still refused to accept my baggage at check-in. I ...
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
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