On June 21, 2024, at Muş Airport, my cat in a standard 4.5 kg cat box, fitting flight regulations, was refused entry into the cabin and forced into cargo. Despite booking a seat on the plane, I was charged an extra ₺450 at the airport or told my cat couldn't board. I was also scolded. I encountered extremely poor treatment. Upon arriving for a transfer at Sabiha Gökçen Airport in Istanbul, I saw many cats in boxes and requested assistance at the gate, where they helped me retrieve my cat. Our flight continued inside the cabin. We flew from Muş to Istanbul in just 2 hours that day. The rude behavior of both the cabin crew chief, cargo handlers, and check-in desk personnel brought me to tears. My cat could have broken its neck in the cargo hold. This trauma could shorten its life. It's been 2 days, and my cat hasn't recovered. I will file a lawsuit against anyone involved.
On November 13, 2025, we arrived at the airport on time for our Pegasus flight from Istanbul Sabiha Gökçen to Adana at 15:45. Since we had a cat with us, we could not complete online check-in and were directed by Pegasus staff to the international terminal counters. However, there was no staff at an...
On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...
I arrived at Barcelona Airport, Terminal 2, Gate W46 to take the BCN-SAW flight with the reservation number AK79UD at 13:45 on 03.06.2025. After the passport and ticket check, my baggage was not allowed on the plane despite my right to a cabin baggage due to the lack of space in the cabin. They said...
On 01.08.2024, I was scheduled for a 1.5-hour layover flight from Amsterdam to Ankara. Due to a 1.5-hour delay in the departure from Amsterdam, I missed my connecting flight to Ankara, which was supposed to depart from Sabiha Gökçen Airport at 00:10. The airline staff provided no information regardi...
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
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