We bought an Istanbul-Izmir ticket in addition to our Pegasus tickets for the Casablanca-Istanbul flight organized by our tour company. We were told that we could take a transit connection from Casablanca to Istanbul-Izmir. However, when we arrived at Sabiha Gökçen, we discovered that the domestic check-in process had been automated. The machines were so broken that when you pressed a button, the page wouldn't load and time ran out. We asked the staff for assistance, but they seemed to know nothing and dismissed us. We asked someone else, and they said they didn't know either. We went to the office, but they said they couldn't help. One of the employees made a mistake, and we had to fight to get it canceled.
Because we were traveling from abroad, our 20 kg baggage allowance was suddenly reduced to 15 kg because they said they couldn't process the transit. We were forced to pay ₺990 in the early morning. Everyone was shouting for help, but the staff didn't listen. The staff was insufficient, uninformed, and uninterested. We were treated unfairly and are requesting a refund for our baggage fees. Why did we have to pay for an error that they couldn't correct? We spent the entire morning, from 7:00 AM to 8:30 AM, running around attempting to check in. Our return from vacation was utterly ruined.
Dear Pegasus Airlines, I am writing to formally report the unacceptable experience I had on my flight from Sabiha Gökçen Airport to Kahramanmaraş. Kiosk & Check-In Issues: I was directed to use a self-service kiosk for check-in, but the machine continuously malfunctioned and prevented me from comple...
I attempted to complete the online check-in for my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Athens, scheduled for 07:55. Despite multiple tries, the system only returned the message “Check the information,” without allowing me to proceed. Believing I could handle check-in at the airport, ...
My Pegasus Airlines flight from Kayseri to Sabiha Gökçen was delayed by 1 hour and 45 minutes, just 20 minutes before takeoff, with no prior notice. I approached airport personnel and explained the gravity of my situation, as well as how they could help me. "You'll get to Istanbul when your plane ar...
On November 5th at 00:50, we had a ticket for the Cologne Airport - Sabiha Gokcen - Izmir Adnan Menderes flight. The flight schedule changed twice. The 03:35 flight scheduled departed at 04:30. The explanations provided were nonsensical, and the staff spoke disrespectfully. Phrases like "You will wa...
On September 18, 2025, during my Pegasus flight from Istanbul Sabiha Gökçen to Kahramanmaraş, I encountered serious issues at the self-service kiosk system. While attempting to check in my luggage, the machine repeatedly failed during both the weighing process and tag scanning, preventing me from co...
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