I used the PDF Smart service for what was clearly presented as a one-off payment of £1 for a single document conversion. I made this £1 payment on 22 February using my NatWest card and did not use the service again afterwards. Despite this, on 1 March an additional £49.99 was taken from my NatWest account without my knowledge or consent, and I only became aware of it when I saw the transaction on my bank statement. I feel misled, as I believed I was making a single one-time payment and at no point did I knowingly agree to an ongoing or higher charge. After noticing the £49.99 payment, I contacted PDF Smart support from my email address [email protected] and requested a refund, but I have not yet received any response. I have proof of the transaction from my bank and can provide it if needed. I kindly request a full refund of the £49.99 that was taken from my account and confirmation that any subscription or recurring payment linked to my details is cancelled so that no further amounts will be charged.
I no longer trust PDF Smart as a reliable service. I initially used the site because it appeared to offer a one-time payment option for converting documents. At the time, I paid what I believed was a single, limited transaction fee. However, three months later, I was shocked to discover that $29 had...
On 05 December 2025, I was charged £49.99 by PDFSmart even though I only intended to pay for a one-week trial. I did not knowingly subscribe to any automatic renewal, and I was not clearly informed that a recurring subscription would be started after the trial. The charge of £49.99 was taken using t...
On 6 November 2025, I subscribed on PDFSmart to an offer presented at €1.99 for 8 days, and at that moment no clear information was shown indicating that this trial would convert into a recurring subscription of €49.99 per month, nor was this higher amount visible to me when I validated the payment....
On February 3rd 2026, I paid a one-time fee of €0.95 to use PDFaid’s PDF conversion service with the email address joackim.d***@gmail.com. However, on February 5th, 2026, an additional €49 was withdrawn from my CMB bank card without my permission or knowledge. I did not start any subscription, nor d...
I used PDFSmart.com to edit a PDF file, and the service clearly showed that the cost would be only $1.99 for a single transaction. However, instead of just charging me that amount, the company withdrew both the $1.99 fee and an additional $78 annual membership fee from my account without my knowledg...
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