On 05 December 2025, I was charged £49.99 by PDFSmart even though I only intended to pay for a one-week trial. I did not knowingly subscribe to any automatic renewal, and I was not clearly informed that a recurring subscription would be started after the trial. The charge of £49.99 was taken using the debit card details I provided only for the first one-week trial payment, and this card was later used without my explicit consent for an automatic subscription. My account is under the email address aaron***[email protected]. After noticing this unexpected charge, I contacted PDFSmart customer support, asked them to cancel the subscription and requested a refund. They confirmed the subscription is cancelled but refused to refund the £49.99. I am asking for a full refund of the £49.99 that was charged, since I did not agree to an auto-renewal, and written confirmation that no further payments will be taken from my debit card in the future.
On 6 November 2025, I subscribed on PDFSmart to an offer presented at €1.99 for 8 days, and at that moment no clear information was shown indicating that this trial would convert into a recurring subscription of €49.99 per month, nor was this higher amount visible to me when I validated the payment....
On 12/12/2025, I noticed an unexpected charge of 49,99 EUR taken from my debit/credit card by Pdfsmart for a subscription. I was not aware that I had an active paid subscription, and I did not knowingly approve this payment. I tried to resolve the issue, but I have not received any response or expla...
I started a PDFSmart subscription on February 19, 2024. Recently, my subscription was renewed without my consent, and I noticed that I was charged €49.99 in South Korea even though I did not want to continue the service. During the entire subscription period, I did not use a single paid feature even...
On October 20, 2025, I purchased a one-week trial membership through pdfgurum, and $1 was charged to my account for this transaction. However, after the trial period ended, on October 27, 2025, a high amount of $50 was withdrawn from my bank card in a single transaction without any prior notice or a...
I no longer trust PDF Smart as a reliable service. I initially used the site because it appeared to offer a one-time payment option for converting documents. At the time, I paid what I believed was a single, limited transaction fee. However, three months later, I was shocked to discover that $29 had...
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