PDF Guru Unauthorized Charge - Immediate Refund Request
I tried out the PDF Guru website just once for one service, and it cost me 0.99 at that time. I went with this amount because I thought it was just a one-time thing. But, without my permission, the company took Rp 851.376 IDR from my account later on. I saw that this charge went through early in the morning while I was sleeping, and I definitely didn’t sign up for any recurring subscription or automatic renewal. Please cancel this unauthorized subscription right away and refund the full amount of 851.376 IDR to my account. It’s really sneaky and wrong to take money without the user knowing, especially when it happens quietly while they’re asleep. It's not right for any company to ask for such a big amount without clearly letting the customer know or getting their okay first. Please process my refund and cancel any subscription associated with my account as soon as possible. Thank you. We really need to sort this out quickly.
Hello Susi, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the surprise, frustration, and concern caused by the charge of Rp 851.376 IDR following your initial 0.99 transaction. We fully understand your dissatisfaction regarding this unexpected charge and acknowledge your clear request to cancel any active subscription immediately and receive a full refund of Rp 851.376 IDR. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your profile in our system, ensure that your subscription is completely canceled to prevent any future charges, and thoroughly review your refund request. Please contact our dedicated support team directly. In your message, kindly include: - The email address associated with your PDF Guru account or transaction. - The first 6 and last 4 digits of the payment card that was charged. - A screenshot or copy of your bank statement showing the initial 0.99 payment and the Rp 851.376 IDR charge. Once we receive these details, we will locate your account in our system, verify that all recurring billing has been completely stopped, review your refund request, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
