Refund Request For PDF Guru's Unauthorised Charge
I recently subscribed to PDF Guru for $1.59, but I’ve noticed that $79.99 has been deducted from my account without my consent. I did not authorize this charge, and I would like to cancel the subscription immediately. Please process a full refund for the $79.99 amount, as this charge was unexpected and too high. Looking forward to your prompt response.
Hello Preeti, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, surprise, and concern caused by the unexpected $79.99 charge taken from your account following your initial $1.59 payment. We fully understand your dissatisfaction regarding this unexpected transaction and acknowledge your clear request to cancel your subscription immediately and receive a full refund of $79.99. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your profile in our system, ensure that your subscription is completely canceled to prevent any future charges, and thoroughly review your refund request. Please contact our dedicated support team directly. In your message, kindly include: - The email address associated with your PDF Guru account. - The first 6 and last 4 digits of the payment card that was charged. - A screenshot or copy of your bank statement showing the $1.59 initial payment and the $79.99 charge. Once we receive these details, we will locate your transaction in our system, verify that all recurring billing has been stopped, review your refund request for the $79.99 amount, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
