PDF Guru Charged Me Without My Consent for a Subscription
I used the PDF Guru website only once for a single service, and at that time it charged me 0.99. I agreed to this amount because I believed it was a one-time, limited use. However, without my consent, the company later withdrew 249.99 from my card. This charge happened early in the morning while I was asleep, and I never agreed to any recurring subscription or automatic renewal. I want this unauthorized subscription to be canceled immediately and the full 249.99 refunded to my account. Taking money without the user’s permission feels deceptive and unacceptable, especially when it happens quietly overnight. No company should charge such a large sum without clearly informing the customer or obtaining proper consent. I demand that PDF Guru promptly process my refund and permanently cancel any subscription linked to my account. This matter needs to be resolved urgently.
Hello Gunta, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the surprise, frustration, and concern caused by the charge of 249.99 following your initial 0.99 transaction. We fully understand your dissatisfaction regarding this unexpected charge and acknowledge your clear request to cancel any active subscription immediately and receive a full refund of 249.99. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your profile in our system, ensure that your subscription is completely canceled to prevent any future charges, and thoroughly review your refund request. Please contact our dedicated support team directly. In your message, kindly include: - The email address associated with your PDF Guru account or transaction. - A screenshot or copy of your bank statement showing the initial 0.99 payment and the 249.99 charge. Once we receive these details, we will locate your account in our system, verify that all recurring billing has been completely stopped, review your refund request, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
