PDF Guru Made an Unapproved $50 Credit Card Charge
On December 25, 2025, I noticed that a charge of approximately $50 USD was made without my permission or approval on my credit card by PDF Guru. Although I had previously purchased a package from PDF Guru, I never consented to my card information being stored in their system.
After this unauthorized transaction, I contacted my bank and a refund request was submitted. For the purpose of the bank’s review, my customer number is 159* in their records. Since the transaction was carried out directly by PDF Guru, I want this matter to be clarified as soon as possible and my grievance to be resolved.
I request that PDF Guru fully refund the unauthorized $50 USD charge taken from me and that any card information linked to my account be completely removed from their systems.
Hello Tunahan, Thank you for sharing the details of your situation with us. We sincerely apologize for the payment of TRY 2,099.00 that was charged to your credit card on 25/12/2025, which occurred due to your sensitivity regarding the storage of your card details and the necessity of filing a chargeback with your bank. We fully understand the inconvenience caused by an unexpected charge, as well as your legitimate request for a full refund of the amount and the deletion of the card information associated with your account from our systems. Please note that payments are taken only with user consent at the time of registration, and the subscription terms are presented transparently on the sales page. We would like to assist you in reviewing this matter in detail and resolving your issue. We look forward to your message so we can examine the process in detail. Best regards, pdfguru Team
