PDF Guru Charged My Card Without Permission — Requesting Refund
PDF Guru has withdrawn money from my Akbank account even though I never subscribed to their service and never gave any kind of consent. How is something like this even possible? I want my money refunded immediately. Please help me—money has been taken from my account without my authorization.
Hello Yusuf, Thank you for sharing the details of your situation and the process you experienced with us. We sincerely apologize for the anxiety, confusion, and inconvenience you have suffered due to the withdrawal from your Akbank account that you claim occurred without your approval and knowledge. We fully understand the discomfort caused by encountering an unexpected payment and your legitimate request for the withdrawn amount to be fully refunded to you. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to help you by thoroughly reviewing this matter, identifying the transaction, and resolving your issue. Please contact our support team directly. In your message, if you provide the email address you may have used on pdfguru / apdfguru, the first 6 and last 4 digits of your Akbank card, and the receipt or visual proof of the withdrawal, we can locate your account and assist you promptly. We await your message so we can examine the process in detail. Best regards, pdfguru Team
