I tried to use PDF Guru and they activated an expensive plan for me, how can I cancel it?
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Xolvie Resolution Specialist August 20, 2025 4:41 pm
When PDF Guru activates a more expensive plan than expected, it’s crucial to cancel it immediately and keep a record.
Here are the practical steps:
Log in to your PDF Guru account and go to the subscriptions or billing section. Cancel the plan and download the cancellation receipt.
Send an email to [email protected] explaining that the plan activated does not match what you agreed to.
Include your name, associated email, transaction number, charge date, and request an immediate refund.
If the subscription came from a free trial that switched to a paid plan without clear notice, mention your right of withdrawal (14 days if you are in the EU).
❗ If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
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