If most of your Paysafecard balance vanished due to service/administration or currency fees, first check exactly what charges were applied in your country using the official fees & limits page — inactivity and conversion charges can reduce your balance over time.
Paysafecard generally doesn’t allow refunds of fees once charged, but understanding the exact fee types helps clarify whether the deduction was legitimate before disputing it.
To dispute unexpected fees, gather screenshots of your balance history and the fee breakdown from your Paysafecard account and formally contact support, explicitly asking for an explanation and reversal if you believe they were applied incorrectly.
If support is unresponsive, escalate by filing a complaint on Xolvie to seek a resolution.
