Parimatch PayTM Deposit Problem- Money Missing for a Week

I deposited ₹2000 via PayTM on October 4, but the transaction has still not been updated in my Parimatch account even after one week. I raised ticket number 691672540767 and submitted my bank statements for verification. I have provided all the required documents, yet the amount has not been updated in either my Parimatch account or my bank account.

Brother hav they replied or did you recieve either refund or money in parimatch account