Parimatch Deposit Declined, but Money Deducted, No Refund

I am writing regarding an unresolved deposit issue with Parimatch that has been pending for more than 70 days, despite multiple contacts with customer support. My name is Ganesh Das, my player ID is 655404432, and my registered mobile number is 8144852832. I use Parimatch from India. On 9 October 2025, I deposited 4,000 INR via Paytm with UTR 691952494178, and on 1 December 2025, I made another deposit of 7,300 INR via Paytm with UTR 393131017182. In both cases, the money was debited from my Paytm account, but the deposits were declined on Parimatch, and the amounts were neither credited to my Parimatch balance nor refunded to my Paytm account. I opened complaints with Parimatch support under ticket numbers 49737684 and 55886715. Each time I contacted support, I was told that the matter had been escalated to the expert team and that they were waiting for the payment provider to verify the payments. However, even after more than 70 days, there has been no proper resolution or concrete update, and my funds remain stuck. I request that the amounts of 4,000 INR and 7,300 INR for the above UTRs be credited to my Parimatch account without any further delay, and that I receive a clear explanation for this prolonged delay in resolving a straightforward payment issue. I expect this matter to be handled urgently so that my trust in your platform can be restored.