Parimatch Bonus Balance Blocked

I am a Parimatch user and I am facing an unresolved issue with my deposit. The amounts in my bonus balances 500 and 688 are blocked and I cannot use or withdraw this money in my Parimatch account. I do not know under which exact conditions this blocking started, but the funds have remained inaccessible despite my attempts to resolve the situation. I have already contacted Parimatch customer support about this problem, but I have not received any effective response or solution and the money is still blocked. I request that the blocked amounts in bonus 500 and 688 be immediately released and made available in my Parimatch account so that I can use my own funds without further delay.