Papara Restricts My Financial Freedom and Doesn't Refund My Money

I have been using Papara application for a long time, after the latest incidents, my account was examined and I received a notification that it came out clean, but what kind of abnormality they saw in spending the money I loaded from my credit card, it was told that it violated the contract and that my access to my account was closed and I was banned from it, then I told me to refund my metal card money with my money, but he answered me ridiculously and raised the tone of voice. The interested person, you are officially limit my financial freedom, I make bill payments through the application, you can see what kind of abnormality I could not understand, I want this issue to be solved.