Papara Permanently Closed My Account Due to Duplicate Identity Record Without Proper Solution

Today, while trying to verify my account in the Papara mobile app, I received a warning that my identity information was already registered to another Papara account and that, due to company policy, my account had been permanently closed. When I attempted to reopen my account, I was met with the message: “You cannot use Papara from now on.” This is the first time I have ever encountered such a problem. After contacting Papara customer service, I was told that the account linked to my identity details had been permanently closed and that I would no longer be allowed to use Papara. However, my account did not contain any balance or pending transactions at the time. My registered email is [email protected]**, and I am requesting that my account be reactivated and made accessible again using this email and the phone number I provided. Closing my account without offering a fair solution has caused unnecessary stress, and I expect Papara to resolve this issue immediately.