Cotton Leakage from Prima Premium Care Diapers
I've been using Prima Premium Care since my daughter was born 22 months ago, and I've always gone with monthly plans. However, I've come across a few issues that have me concerned. I carefully inspect the diaper to ensure my child's comfort, as even the slightest dampness appears to cause discomfort. This month, I became aware of an unusual problem. The cotton material sheds in small, gritty particles every time I change the diaper. While I could understand if this happened when the diaper was heavily saturated, having this problem from the first use is extremely unusual. We put our money into these diapers, and I'm calling for an investigation to ensure the quality we expect.
Progress
I have been using Prima Premium Care since my daughter was 22 months old. I buy the monthly package, and although I haven't had frequent issues, I have occasionally faced some problems. My child is sensitive to even the slightest wetness, so I already have a hard time keeping her comfortable. This month's diapers, however, have been problematic – every time I take one off, the cotton comes off in lumps. I can understand if it happens when the diaper is very full, but it's not normal for it to occur after just one pee. We don't spend this much money for such inconveniences; I request that this be investigated.
Dear Leyla B., We are sorry to hear about the situation you have experienced. The healthy and happy development of babies is Prima’s top priority. To provide you with the quickest support on this matter, we will contact you via the email address you have shared. Feedback from valued consumers like you is very important to Prima and is shared with the relevant departments. Thank you for reaching out regarding this issue. Sincerely, Prima Consumer Relations If you wish, you can reach our Consumer Relations service for any questions, complaints, and suggestions about our products by calling between 09:00 and 17:00.
Prima is truly of a different quality in every sense. I wrote a complaint yesterday, and they sent an email early in the morning; they responded. The attention is very, very good. I hope such a problem doesn't happen again because I can't use any other diaper since my daughter is an allergic baby. Thank you, Prima, I'm glad you exist 🙏
