Hello, I'm Hatice Yigit. I have been using your premium care series since my baby was born. We had a very bad experience last week. A sharp piece came out from the cloth we used (I noticed this by chance) and I conveyed this to your prima Turkey representatives. As a result of the examinations, they stated that this part was related to the production processes and they accepted their mistakes. they sent me two packs of diapers as compensation! My daughter's life is not worth that much! The event in question is of vital importance! My daughter could have been seriously injured if I hadn't noticed this piece! moreover, even the package of the cloth they sent for compensation was torn! no hygiene! Could you please take our problem seriously and contact me?
In our quest to find the best for our little one, we decided to go with Prima Premium Care diapers, which are known for their top-notch quality not just in Turkey, but globally as well. I've got sizes 2, 3, and 4 all ready to go. Unfortunately, our experience took a turn for the worse. At first, we ...
On October 27, 2025, around 4:00 PM, I purchased a Molfix Premium baby diaper. Receipt number: 0124, time: 17:57. The packaging contains the following information: “TR120 08/11/2024 19.04 exp11/27.” As a parent who has safely used genuine Molfix products for years, I made my first purchase from this...
On April 18, I purchased two packs of Pampers Size 5 diapers. The first pack worked just fine, but as soon as I opened the second one, we began experiencing serious leaking issues every single night. What’s frustrating is that the diaper isn’t even full when it starts leaking—it ends up spilling eit...
I entered my payment details and invoice into the prima app, a Turkish consumer loyalty app. But I didn't get any points for requesting a credit card slip when I had already shared my payment order receipt. I paid by bank wire rather than credit card. I explained with my documents, but received the ...
On 13.11.2025, I purchased a Molfix Junior size 5, 78-piece baby diaper package from the A101 store in. Shortly after we started using the product, I noticed that the filling material inside the diaper was constantly coming out and that there was a production defect. The relevant serial/lot informat...
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