Brand Overview: Oxy
Oxy (also known as Oxy Acne Care) is an established over-the-counter skincare brand specializing in acne treatment and prevention. Introduced in 1974, the brand is owned by The Mentholatum Company, a global health and wellness manufacturer operating as a subsidiary of Rohto Pharmaceutical Co., Ltd.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: 1-877-636-2677 (US) / 1-800-663-7246 (Canada)
Industry and Operations
Oxy operates in the personal care and dermatological healthcare sector, providing non-prescription topical solutions formulated to combat breakouts, blackheads, and excess oil. Utilizing proven active ingredients such as benzoyl peroxide and salicylic acid, Oxy distributes its products across mass-market retailers, pharmacies, and online platforms. The core product line includes:
- Facial Cleansers: Daily cream cleansers and foaming face washes formulated for sensitive to stubborn acne-prone skin.
- Medicated Cleansing Pads: Pre-moistened textured pads designed for deep pore cleansing, gentle exfoliation, and blemish prevention.
- Spot Treatments: Concentrated rapid-action creams and vanishing formulas targeting acute pimples and inflammation.
- Body and Targeted Care: Anti-blemish body washes and pimple patches designed for breakout treatment on the body and face.
User Sentiment
User feedback regarding Oxy often centers on the intensity of its active medicinal ingredients, with complaints focusing on adverse cutaneous reactions and product-handling issues rather than product availability.
- Excessive Dryness and Flaking: Consumers frequently report severe facial tightness, peeling, and skin dehydration, particularly when using high-strength benzoyl peroxide cleansers or pads.
- Skin Irritation and Redness: Users with sensitive skin report experiencing burning, stinging sensations, itching, or contact redness after application.
- Fabric Bleaching: A recurring issue involves benzoyl peroxide formulations inadvertently bleaching or discoloring clothing, bath towels, and pillowcases.
- Cleansing Pads Drying Out: Some customers note that the pad containers can lose moisture over time, resulting in dried-out, unusable pads before the tub is finished.
- Variable Efficacy on Deep Breakouts: Users dealing with severe or hormonal cystic acne report limited effectiveness, finding that topical washes provide only surface-level relief.
Share Your Experience
If you've experienced issues with Oxy, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.