5
Resolved
Otelz.com Booking Complaint - Dirty Room and Refund Denied
Mehmet's Thank You Message
“Otelz customer service contacted me and refunded the amount I paid. Thank you.”
On August 9, 2024, I booked a 2-night stay at Samsun Anıt Suit Hotel through Otelz.com with reservation number 5252621, paying online. When I arrived at the hotel on August 12, 2024, I found the room to be extremely dirty and not as depicted in the photos. There were beer bottles scattered around, and the kitchen was in terrible condition. I immediately informed the hotel staff that I would not be staying there. They informed me that since the payment was made online, only Otelz.com could process a refund. I contacted Otelz.com to report the issue, but I have received no response and no refund has been issued. I request that my 1756 ₺ payment be refunded as soon as possible.
