Oppo Enco Air 2 Replacement Failed After Seven Months
I purchased a pair of Oppo Enco W31 earbuds in February 2024. After working without any issues for a while, the left earbud suddenly stopped charging and stopped working altogether. In early 2025, I sent the earbuds to KVK for warranty service. When the same problem happened again, Oppo replaced them in September 2025 with a brand-new, factory-sealed pair of Oppo Enco Air 2 earbuds. Initially, I was offered the Oppo Buds 2 model on both occasions, but after requesting a slightly higher-end replacement, I received the Enco Air 2 instead.
Although my original purchase invoice is dated February 2024 and the warranty technically expired in February 2026, I only began using the replacement Enco Air 2 earbuds gradually after receiving them in September 2025. I used them very carefully for approximately seven to eight months. Despite this, in June 2026, the left earbud suddenly failed within a single day and no longer functions.
After speaking with Oppo customer support, I was instructed to send the earbuds first to KVK and then to AGM Technical Service. After inspection, I was informed that the warranty had expired and that only a paid replacement was available. However, no one informed me that the replacement earbuds provided in September 2025 would effectively have only six or seven months of usable life. When I noticed that the manufacturing date on the box was June 2022, I also found numerous online discussions claiming that Oppo has not imported new earbuds into Türkiye for a long time, and that many replacement units provided under warranty are older warehouse stock with batteries that may have degraded while sitting on shelves.
It is disappointing to see a global brand provide long-stored inventory as a "new" warranty replacement and then refuse warranty coverage only months later when the replacement product fails. I request that the Oppo Enco Air 2 earbuds I received in September 2025 be covered under a renewed warranty and that the defective left earbud be replaced free of charge.
I respectfully ask Oppo to consider the actual period of use and the condition of the battery when reviewing my case and to resolve this issue with a customer-focused approach that reflects the quality and reputation of the brand.
