Oppo A73 Stopped Connecting To The Network, Updates Won't Work
My Oppo A73 purchased 2.5 years ago, stopped connecting to the network after the latest updates. Despite following the suggestions from customer service, the issue persisted. Eventually, they advised me to take it to the service center, assuring me that it would be repaired for free due to a software-related problem. However, the service center informed me that they installed new software and inspected the phone but found no issues. Today, they called and demanded a payment of ₺4000. In other words, Oppo rendered my phone unusable with updates and is now asking for money from me.
Progress
My Oppo A73 phone, which I bought 2.5 years ago, started to not connect to the network at all after the latest updates. Despite following the suggestions of customer service, the problem was not resolved. Finally, they told me to take it to the service center and that it would be repaired for free since it was a software-related issue. However, at the service center, they said that the software was installed, the inside of the phone was checked, but they couldn't find any issues. Today, they called and asked for a fee of 4000 TL for the motherboard replacement. In other words, Oppo made my phone unusable with the updates and now they are asking for money from me. I demand that my grievance be rectified.
Dear Valued Customer, We were unable to reach you through the contact information you provided in the system regarding your recent experience. For any information, suggestions, or requests related to our products and services, you can reach us through the OPPO support section on our website. Sincerely, OPPO Turkey
