As an individual consumer, I've had a disappointing experience with an Opel Mar dealership. Despite their promise to accept a deposit from me and deliver my car in April, they have failed to keep their word. They have pressured me into accepting a vehicle of a different color because they have been unable to locate a vehicle that matches my original order. When I mentioned that I was considering taking delivery in May, they attempted to sell me the same vehicle at a price that was 100,000 Turkish Lira (TL) higher than the May price. Clearly, they are attempting to obtain additional funds from me dishonorably. I demand that the headquarters of Opel investigate this matter and correct the situation so that my complaints can be resolved.
I bought a car from Oztek Otomotiv on April 24th in Istanbul's Anatolian side, with a promise that the vehicle would arrive within a month. However, m...
I waited in line for three or four months to buy an Opel Corsa. They kept brushing me off, saying over and over that they could find a good car. On June 8, they finally got me a car, but it was a color and package that I didn't even like. On June 23, I put down a big deposit of 100,000 TL. On July 3...
When I received the car, the dealership did not provide the original floor mats, assuring me that they would be delivered later. Since September, I have been following up on the delivery of the floor mats without success. Despite reaching out to Opel Turkey for assistance, they were unable to provid...
In October 2023, I bought a Mokka-e vehicle from the Opel Mar dealership. My car was delivered to me without floor mats. I communicated my request regarding this. After a while, they informed me via WhatsApp that the floor mats had arrived and that I could come and pick them up. I went to the dealer...
On June 28, 2024, I fully paid for and ordered an Opel Mokka from Asal Otomotiv. The dealer promised delivery within 7-10 days, but this didn't happen. They informed me the issue was with Opel Turkey. My first contact with Opel Turkey's customer service was on July 3. On July 5, Ms. Mevsim responde...
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