I made a one-time purchase on Online Soccer Manager using my credit card, but to my shock, the payment was taken twice. This means I was unfairly charged double for something I only bought once. If I hadn’t carefully checked my statement, I would never have noticed this, which makes it feel like customers are being taken advantage of.
This situation is unacceptable. I demand an immediate refund of the duplicate charge and confirmation that this mistake has been corrected. Players should not have to worry about being overcharged for in-game purchases. I expect OSM support to process my refund urgently and ensure such errors do not happen again.
I purchased tokens on Online Soccer Manager and the payment was processed successfully. The system even marked the transaction as “successful,” yet no tokens were added to my account. Thinking the first attempt had failed, I repeated the purchase three more times. As a result, multiple payments were...
I purchased a coin package on Online Soccer Manager and the payment was successfully taken from my account. However, the coins I paid for never appeared in my game account. This is extremely disappointing and unacceptable for a game that should provide what players purchase instantly. I either want...
I previously played Online Soccer Manager on my phone, but after some time I deleted and uninstalled the game completely. Despite this, I was shocked to see that the game still charged my bank card. I cannot understand how it is possible for money to be taken when I no longer even have the app insta...
Yesterday, I purchased a package in the Monopoly game for an event, but I was charged twice. I immediately requested a refund, yet the reasons provided for denying my request were completely unreasonable. At the very least, I asked for one of the charges to be refunded, but they refused. Now, I am d...
I just made a purchase through the Konami store for ₺179 in-game, but to my shock, ₺1649 was withdrawn from my account instead. On top of that, the extra amount charged hasn’t even been credited to my football account — it’s just missing. I regularly top up my account every week, and now my money h...
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