I just made a purchase through the Konami store for ₺179 in-game, but to my shock, ₺1649 was withdrawn from my account instead. On top of that, the extra amount charged hasn’t even been credited to my football account — it’s just missing.
I regularly top up my account every week, and now my money has basically gone to waste. This situation is completely unacceptable. I did everything correctly on my side, but now I am left with a massive unauthorized charge and no way to access my funds.
I urgently demand that Konami review this issue immediately, refund the ₺1649 wrongly taken from my account, and ensure that this type of error does not happen again. Please fix this now — I trusted the platform, and I deserve a fast and fair resolution.
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