I just got myself a Waist-Defined Utility Midi Shirt from Old Navy. It was a disappointment when it finally arrived after three days, as it turned out to be too small. I exchanged the item for a larger size. I still haven't gotten my refund for the original item, even though it's been 21 days since the replacement arrived. It's quite a challenge to get in touch with Old Navy's customer service, and unfortunately, the customer representatives can be rather impolite and uncooperative. I've been a customer of Old Navy for two years now, and let me tell you, this is the first time I've had to deal with such a frustratingly long wait for a refund. Whenever I give them a ring, I end up talking to a different customer representative each time, but they all seem to have the same response: "We're working on it." I'm really not pleased with this experience.
On March 6th, I placed an order for four pieces of clothing from Old Navy. Upon receiving the package, I quickly realized that the High-Waisted OG Loose Jeans were not the correct size. I ordered a large size, but they sent me an extra large. I quickly filed a return request, only to be informed tha...
Hey everyone, I bought this sweatshirt from the U.S. Polo back on August 1. I didn't use it because, you know, it's a winter thing. I got my usual size, L, but today when I finally tried it on, it's way too big. No biggie, I thought, since it's still brand new and exchangeable... Well, turns out, it...
I purchased shoes from Nike and was disappointed to find that I received a pair that was completely different from what I had expected. The model, size, and color were all incorrect. I returned them, and was informed that my refund would be processed by July 26th. Nevertheless, as I pen this on Augu...
On January 19th, I made an online purchase from Nautica. Since the items did not fit, I returned them. Three out of four items were successfully refunded, but I am still waiting for the refund of one item. I have called customer service multiple times, but every time, I get the same generic respons...
On March 11th, I made a purchase from Old Navy and chose the free shipping option. The following day, I decided to check the tracking number and to my surprise, it appeared that the package was being delivered to my previous address. I quickly dialed customer service and had a conversation with a re...
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