I placed an order for a size 36 Nike Court Vision from Dripmamba (Order No: #122112), but I realized almost immediately that I had selected the wrong size. I contacted customer service the same day to cancel the order or, at the very least, exchange it for the correct size. I was told they would “forward the request to the team,” but nothing concrete has happened since then.
I was initially informed that my refund would be processed within 1 to 7 business days. However, that timeframe has long passed, and I have yet to receive my money—or even a meaningful update on the status of my return or exchange. The lack of follow-up has been incredibly frustrating, especially given how quickly I acted to fix the mistake.
I’m now requesting urgent action: either process the refund for the wrong-sized item or send me the correct size I originally requested. This issue has dragged on far too long, and I expect Dripmamba to take responsibility and resolve this without further delay. Prompt communication and proper handling of customer requests should be your minimum standard.
I purchased shoes from Nike and was disappointed to find that I received a pair that was completely different from what I had expected. The model, size, and color were all incorrect. I returned them, and was informed that my refund would be processed by July 26th. Nevertheless, as I pen this on Augu...
feeling bummed about my recent order from Nike.com. ordered some shoes, but they sent me sandals instead. I've been trying to return this thing, but the whole refund situation is a mess. They haven't even credited the refund amount to my account yet. I've been talking to your customer service rep,...
I purchased a pair of Nike indoor football shoes from the Viaport Nike store, but later decided to return them. I completed the return process in-store on June 18, expecting the refund to be credited to my account promptly. However, as of today, the refund has still not been processed, and no amount...
I sent my Nike shoes for inspection due to defects, and on June 22, I received an email confirming that my refund was approved. However, it’s now been three months, and I still haven’t received any refund. Despite repeated follow-ups, Nike claimed the payment was made and even sent me a refund recei...
I purchased two Nike shoes from Nike's official website for my friend's birthday, but my order remained in the "preparing" stage for an extended period. Suddenly, when the orders were finally dispatched, they were promptly canceled. These two orders were placed separately. When I contacted the call ...
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