On January 30, 2024, I purchased one pair of Reebok sports shoes from the FLO seller on N11 under order number 202899764437. Due to an inaccurate product number, I requested a refund on February 2, 2024 (see image 1) via N11 and returned the item to the seller using Aras Cargo tracking number 112037799667362. The return shipment arrived at the FLO seller on February 5, 2024, and I received an email labeled "return is under review" (see image 2). The following day, my N11 membership account was suspended. Even though the return permission was due on February 7, 2024, it was not processed. Despite my numerous attempts to contact N11 customer support via messages and phone conversations, they did not assist me with the return procedure. Due to the account suspension, the refund process is now stuck, and N11 officials are taking no action. I request that N11 track the return shipping, confirm the payment, and repay me for the returned item that was delivered to the FLO vendor.
The order number 209852339433, placed on February 28, 2024, from N11.com, still hasn't been shipped. We've reached out to the seller through the "Ask a Question" section, but haven't received any response. Despite contacting N11 customer relations 5-6 times, we've been repeatedly assured that the ma...
On July 18, 2024, I placed an order from the FLO store on the N11 shopping site, purchasing five items. One of the items, a pair of Camper shoes, was canceled 24 hours later on July 19, 2024, around 6:00 PM, with the reason given as "product out of stock." However, I was not notified of this cancell...
On May 14, 2024, I ordered a watch from n11.com with order number 206266748231. After placing the order, I found a similar watch on another site for half the price, so I decided to return the watch I purchased from N11. Within the legal return period, I returned the watch with its tag, box, and pack...
On February 13, 2024, I ordered a car stop product from N11 with order number 206471826435. Upon receiving the product, I realized that it was not compatible with my car. I immediately contacted the seller to initiate a return and refund. Unfortunately, the seller and I were unable to reach an agre...
I used the N11 shopping platform to make a purchase on March 6, 2024, using the order number 208574938432. From a store on the N11 website, I purchased two laptops. Everything about the product's exterior packaging was perfect. The moment I opened the box, I could tell everything was OK. But when I ...
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