N11 Won’t Load My Points After I Paid for Marshall Paint

Order Date: 17/07/2024, Order Number: I ordered “Marshall Water Based Panel Door Paint 2.5 Lt” for ₺699 from your website with 202483972634. I received it on August 5. There was a return process, but this return was not accepted (I also complained about this issue on this site). You were supposed to credit my account with ₺35 Uçuç points 15 days after this order, but you didn't. You say you will load ₺35 coupons, but I don't want coupons, I want my ₺35 Uçuç points to be added to my other Uçuç points total. You already give coupons 4 times every day, this ₺35 coupon is useless to me. But I can shop with my total Uçuç points. Your customer representative is coming up with a ridiculous excuse that my Uçuç points cannot be loaded, even though my return was not accepted. The ₺699 I paid is already wasted. N11, “Did you covet my ₺35 Uçuç points?” Should we not return the product because Uçuç points will not be loaded even if a product we bought is damaged, defective, faulty, faulty, disabled and not the promised product? You have caused me a loss of ₺699 because of the product that the store did not take back unfairly, and now you are creating a problem for the ₺35 Uçuç points I deserve. Load the ₺35 points I deserve into my account immediately. N11, although you are a big shopping site, as long as you are incapable of solving such small problems, as long as there are such small problems that you cannot solve, I will continue to complain about you to inform other conscious consumers.