Order Date: 17/07/2024, Order Number: I ordered “Marshall Water Based Panel Door Paint 2.5 Lt” for ₺699 from your website with 202483972634. I received it on August 5. There was a return process, but this return was not accepted (I also complained about this issue on this site). You were supposed to credit my account with ₺35 Uçuç points 15 days after this order, but you didn't. You say you will load ₺35 coupons, but I don't want coupons, I want my ₺35 Uçuç points to be added to my other Uçuç points total. You already give coupons 4 times every day, this ₺35 coupon is useless to me. But I can shop with my total Uçuç points. Your customer representative is coming up with a ridiculous excuse that my Uçuç points cannot be loaded, even though my return was not accepted. The ₺699 I paid is already wasted. N11, “Did you covet my ₺35 Uçuç points?” Should we not return the product because Uçuç points will not be loaded even if a product we bought is damaged, defective, faulty, faulty, disabled and not the promised product? You have caused me a loss of ₺699 because of the product that the store did not take back unfairly, and now you are creating a problem for the ₺35 Uçuç points I deserve. Load the ₺35 points I deserve into my account immediately. N11, although you are a big shopping site, as long as you are incapable of solving such small problems, as long as there are such small problems that you cannot solve, I will continue to complain about you to inform other conscious consumers.
On February 13, 2024, I ordered a car stop product from N11 with order number 206471826435. Upon receiving the product, I realized that it was not compatible with my car. I immediately contacted the seller to initiate a return and refund. Unfortunately, the seller and I were unable to reach an agre...
On December 23, 2024, I placed an order from the "IngcoTürkiye" store on the N11 site, which was active and open for sales at the time but is now closed. Despite the store's low rating (7.4), I assumed there wouldn’t be any issues and ordered the "Ingco HLNP28168 Needle Nose Pliers 160 MM." Before a...
On February 2, 2024, I placed an order for a whiteboard on the N11 shopping website. The order number is 205167174430 and it cost ₺1,900. I have made the payment. My order was canceled on 05/02/2022 because the store couldn't provide the product. Surprisingly, the product that was previously unavail...
On July 11, 2024, an order was placed on my N11 account without my knowledge, using the credit card registered on the site, and was shipped to an address in Sırnak Cizre. The individual who placed the order initially used my personal address, then canceled it and reordered using their own address, c...
Back on March 22nd, 2024, I made a purchase on N11 for a waterproof jacket. It cost me ₺284.99, but luckily I had a discount coupon to use. The price was originally ₺650. After my order was confirmed and already in the "preparing" stage, I received a notification on March 26th, 2024, at 3:23 PM, sta...
Comments