I purchased an 8GB Samsung RAM from Koyuncu Bilgisayar company via the N11 app, but it arrived with defects. The item didn't function on my computer, appeared used, and was delivered in inadequate packaging inside a box enclosed in a plastic bag. I attempted to give it back on the same day, but no one was available to help. I'm uninstalling the N11 app and won't be making any future purchases from there. Their customer service agents are just a name, providing no assistance at all. I am very upset and will not withdraw my complaint. The product was shipped back and forth four times, and it seems like no one is concerned about it.
The order I placed on N11 on 31/01/2024 arrived defective and used. I wanted to return it the same day, but N11 is a company that does not stand by its customers. Even though I have the legal right to return the product, the company, Koyuncu Bilgisayar, sent it back to me, and this happened for 2 months. Finally, I contacted Samsung and was going to send the product for inspection, but the company switched the product during the return shipping and sent a worse product, and I am uploading the images of the different product. However, I am still complaining. N11 was just a bystander, so I have applied to the Consumer Arbitration Committee against N11 and Koyuncu Bilgisayar.
I purchased a laptop, which was stated to be under warranty, from the seller "Koyuncu İletişim" through the N11 platform with order number 206418454737. The product was delivered to me with a broken screen. When I returned it, the seller refused to take responsibility and demanded that a report be f...
The product I purchased from the N11 site arrived with missing box contents, rendering it unusable. I contacted MSI Global, and they directed me to ServisPoint, their authorized service center in Turkey. I must commend the ServisPoint team for being attentive and solution-oriented. After mutual disc...
I purchased an international product through N11. Since it was not as I expected, I returned it. The product I sent from Kayseri was delivered to an address in Sivas. The status showed as "Return under review." Later, the seller rejected the return, claiming the product had not reached them. I submi...
I ordered a product from the Teknikevim store on N11 with order number 204851463636, but the store sent me a defective item with deformed packaging. While I don’t mind the condition of the packaging, I returned the product because it was faulty upon inspection. However, the store refused to accept t...
I bought a Poco X7 from N11 on January 20, and unfortunately, the product was defective. I sent it back right away, but my refund hasn’t been processed yet. I have encountered this issue with N11 before, and it's frustrating to have to deal with it once more. Their lack of support for the products s...
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