Mytrip Still Has Not Refunded My Canceled SunExpress Flight

Through the Mytrip website, I purchased round-trip SunExpress airline tickets for the Antalya–Dubai flight on March 1 and the Dubai–Antalya return flight on March 6. I paid approximately $500 by credit card for the tickets.

However, due to the war-related situation, the flights were canceled by SunExpress.

Since March 3, 2026, I have been in constant communication with Mytrip regarding my refund process. At first, it took me nearly a week just to reach a customer representative, and I was informed that my refund request had been initiated.

Since then, every time I contact Mytrip, they simply state that they are waiting for the refund from SunExpress. However, when I contacted SunExpress directly, I was told that the refund process must be handled entirely through Mytrip and that the refund should be processed by the travel agency itself.

Although Mytrip provided me with email addresses to contact, my emails either never reach the recipient or remain unanswered.

I request that the approximately $500 payment for my canceled tickets associated with PNR number F59FX9 be refunded to me as soon as possible.

Even though this was my first time purchasing tickets through Mytrip, the communication problems and refund difficulties I have experienced throughout this process have caused serious disappointment and regret.