MYKA Sent Wrong Jewelry Model

Just two weeks ago, I purchased a lovely piece of jewelry from MYKA for myself—a personalized bracelet that I hoped would bring me luck. However, upon opening the package, I realized they had sent the wrong piece of jewelry. How could they make such a mistake? It's truly baffling and incredibly frustrating. I immediately sent an email, requesting them to rectify the error. They apologized and sent an email assuring me they would correct their mistake. It's been nearly two weeks since I returned the item, but there has been no progress. They haven't delivered my order, issued a refund, or even provided an update. Their customer service is a real letdown.