I can't seem to find anyone who is responsible in MSI Customer Service. I bought a new MSI laptop, but ever since I got it, it won't charge past 80%. I called a service center that was authorized and waited on hold for 30 minutes to talk to someone from technical support. They said that if I activate the battery in the MSI Center, the problem will be fixed. They also emailed me instructions on how to do it. But the MSI Center interface on my computer is not the same as what was described in the email. I tried to reach out to ServisPoint again, but I couldn't get in touch with the same employee, e*** k***. Someone named M*** from customer support told me that they couldn't help me over the phone. They suggested that I email them instead. Maybe they are in the same place, and e*** k*** just didn't feel like answering the phone. I tried to reach out to another technical specialist, but nobody picked up the phone. Maybe the issue could be fixed quickly if we talked on the phone, but it seems like the employees at MSI ServisPoint aren't interested in solving problems or doing their job.
Hey, today (May 9, 2023) I took my MSI laptop to the authorized service center called Servis Point. I had some issues with overheating, performance, and battery life, even though the warranty is still valid. So, around 15 minutes after I gave the product to this employee named T****, he called me an...
A month ago, I ordered an MSI Pulse 17 B13VFK laptop. I encountered a persistent freezing issue, and it only responded to a long power button press, requiring a restart in that manner. Twenty days ago, I sent it for warranty service to authorized service centers. After 10 days, they called and repor...
Hello, A few months ago, due to overheating issues posing a danger, I sent my MSI laptop to ServisPoint for repairs. However, it was only returned after a battery replacement. Under warranty, I expressed my concerns via email and requested a replacement for my device. Currently, I'm experiencing th...
My MSI Vector 16 hx A13V laptop, which is still under warranty, is experiencing intense flickering, especially on the dark screen. I initially ignored it, hoping it would be fixed with updates, but unfortunately, it hasn't. I'm calling an authorized service center, which is a service center. Unfortu...
I purchased an MSI Cyborg 15 A13V laptop on October 16, 2024, but its battery only lasts 3 hours, even with minimal usage such as video playback and basic tasks. I sent the laptop for service just 11 days after purchase, and it has been sent for repairs three times since. Each time, the service cent...
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