I purchased an MSI Pro X670-P WiFi AMD motherboard from N11 on 12/01/2024. The technicians discovered a problem with the motherboard during the assembly process and recommended getting it replaced. I was informed that my refund request was denied and I was directed to ServisPoint. We submitted the motherboard on 19/01/2024. Even though the package arrived in pristine condition, they insisted that the pins were bent when they received them. They resolved the issue with the chipset and declined to provide a refund. Despite recognizing the issue with the chipset, they used the pin repair as a reason to reject the claim. Unsatisfied with MSI's approach, I am reluctant to endorse them any longer. While some people have been fortunate enough to receive refunds for similar issues, I find myself still waiting for a resolution. I'm sharing this to provide information to others.
I sent my MSI motherboard (Serial Number: 601-7C51-030B2304007865) with 23 months of warranty remaining to ServisPoint for repair under service number 2456I2TO. When they returned it, I discovered that the clips on both RAM slots were broken. I have attached a picture as evidence. I cannot accept my...
On November 22, 2022, I ordered an MSI B-650 Pro motherboard. After receiving the other components, I assembled my system. The computer began experiencing a slow startup issue from the moment of purchase, and memory errors also occurred. After contacting MSI support on December 2, 2022, they sent me...
ServisPoint is sabotaging people's efforts (Asus turns a blind eye!). They damaged the product I sent and refused to assist. The product is an x670 e Hero Asus motherboard. I requested the replacement of only 3 parts for a fee. I sent the product to the service center about 6 months ago, around Nove...
The product I purchased from the N11 site arrived with missing box contents, rendering it unusable. I contacted MSI Global, and they directed me to ServisPoint, their authorized service center in Turkey. I must commend the ServisPoint team for being attentive and solution-oriented. After mutual disc...
I use the MSI "Mpg Z790 Carbon Wi-Fi" motherboard. The plug of the cable for the wireless receiver, which comes out of the box and connects to the motherboard, is broken. Firstly, I would like to note that this cable leaves much to be desired, and its quality does not meet MSI standards; even if you...
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