As a long-term MSI product user, I want to share my negative experience. The company needs to be transparent. I reported strong coil whine and occasional GPU issues to the call center. I even replaced the entire system, recording the conversation with the call center. I didn't want a top replacement, as suggested. On 09.11.2023, my father submitted the laptop. They claimed my product didn't exceed 65 degrees in 10 minutes with FurMark and replaced the top without addressing my issue. They faxed a replacement request abroad, but it was rejected. When I visited ServicePoint, they said the product was still under review. Staff said it would be serviced, but I strongly opposed it, recorded in audio. I asked for the email sent abroad, but they claimed they couldn't provide it. I don't believe them, and my issue persists. I'll continue documenting events here until it's resolved.
Hello, about 3 years ago, I decided to add liquid cooling to my self-built computer and bought the "MSI MAG Coreliquid 360R." Approximately a year later, after not using the computer for some time, on November 13, 2023, I decided to change the thermal paste on the processor. However, when I reinstal...
Hello, A few months ago, due to overheating issues posing a danger, I sent my MSI laptop to ServisPoint for repairs. However, it was only returned after a battery replacement. Under warranty, I expressed my concerns via email and requested a replacement for my device. Currently, I'm experiencing th...
On November 22, 2022, I ordered an MSI B-650 Pro motherboard. After receiving the other components, I assembled my system. The computer began experiencing a slow startup issue from the moment of purchase, and memory errors also occurred. After contacting MSI support on December 2, 2022, they sent me...
We chose MSI over many other brands—despite the higher cost—because it was praised as one of the best in the world. But now I truly regret that decision. I own an MSI PL62 7RC, and although it’s never been dropped or mishandled, the rear case cracked on its own due to its poor-quality build. When I...
I purchased an MSI Pro X670-P WiFi AMD motherboard from N11 on 12/01/2024. The technicians discovered a problem with the motherboard during the assembly process and recommended getting it replaced. I was informed that my refund request was denied and I was directed to ServisPoint. We submitted the m...
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