I got an unexpected charge from MovieStarPlanet for VIP, what should I do now?

If you see an unexpected VIP charge from MovieStarPlanet, first check whether you previously bought a VIP membership or free trial that could renew automatically.

Some older VIP memberships were subscription-based and continue billing until they are canceled through the same payment method (such as credit card, Apple ID, or Google Play).

Next, cancel the subscription immediately from your account settings or the store used for the purchase to prevent further charges.

For example, credit-card subscriptions can be canceled through the My Payments/My VIP section in your MovieStarPlanet account, while Apple or Google purchases must be canceled in those app stores.

If the charge still seems incorrect, submit a support ticket through the official help center and include your username, server, and payment receipt.

If the issue continues, raising it publicly on Xolvie can often trigger a faster response.