I have an issue with withdrawals from my Mostbet account via Orange Cash and Vodafone Cash that are shown as approved but have never reached my wallets. On 4, 5, 15, 16, and 17 December 2025, I requested several withdrawals, with a total amount of 35,000. All of these withdrawal requests are marked as “approved” in my Mostbet account, yet when I check both my Orange Cash and Vodafone Cash accounts, there is no transaction recorded at all. Before these withdrawals, I was able to deposit and place bets normally on this account, and my account is still active without any restriction or verification request appearing. Despite this, the approved withdrawals have not been paid to me. I contacted Mostbet support several times. The email support has not replied to my messages, and when I tried to reach live customer support, they closed the chat instead of helping me or explaining the situation. I request that my full amount of 35,000 be paid to me immediately to my Orange Cash or Vodafone Cash, as appropriate, and that I receive a clear explanation of what happened with these approved withdrawals that never arrived. I also expect proper customer support instead of closing my chat and ignoring my emails.
I am writing regarding an issue I am facing with my Mostbet account registered in Egypt, where I currently have a balance of 1,685 EGP that I am unable to withdraw. On 1-12-2025 (Monday), I attempted to withdraw my full balance to my Vodafone Cash account. Each time I enter my phone number during th...
On September 10, 2025, I placed a withdrawal request of ₺45,000 from my Mostbet Casino account. The transaction was processed at 11:00 AM, and in my Mostbet account it still shows as “Paid”. However, the money has never reached my bank account. My customer number is 254110536. To resolve this, I co...
On June 19 at 21:36 and 21:37, I submitted two separate withdrawal requests from my Mostbet account (ID: 113382759). The system marked both as “processed,” and I was told the payments would reach my account shortly. On June 21, I was asked to submit verification documents, which I provided without d...
I’ve been facing ongoing issues with withdrawals on Mostbet. The system marks them as “Paid,” yet the funds never reach my account. This has happened several times now. The most frustrating part is that customer support only sends automated responses, offering no real help. This situation is unaccep...
