On the evening of June 10, 2025, I submitted a withdrawal request of ₺2,075 from Mosbet Casino. That request was rejected for no clear reason. Right after, I submitted a second withdrawal request for ₺2,000, and this time it showed as “paid.” But the money never reached my bank account.
When I contacted Mosbet customer service, they told me the payment was completed and even gave me a bank transfer reference number. However, my bank confirmed that no such transaction was made—nothing had been received on their end. I relayed this to Mosbet’s support team, and instead of helping, they responded with a dismissive and mocking attitude.
I’ve been playing on Mosbet for over two years, usually with small amounts, and I’ve never had issues—until now. The moment I tried to withdraw a larger amount, the problems began. This is unacceptable.
Mosbet must take responsibility and either provide proof of the transfer or refund my ₺2,000 immediately. Ignoring customers and refusing to resolve serious issues like this destroys trust. I demand a resolution now!
On October 18, 2025, at 11:31 p.m., I deposited ₺1,000, and on October 20, 2025, at 1:10 a.m., I deposited ₺1,290 into my Mosbet account via bank transfer. However, several days have passed, and neither deposit has appeared in my account. My user ID is 254343582. I have contacted Mosbet customer se...
I played on Mostbet Casino and won ₺10,000, but the money has never been credited to my account. On June 18, 2025, I submitted two separate withdrawal requests of ₺5,000 each, yet neither payment has been processed. I repeatedly contacted Mostbet customer service, but every time I was told the same...
I’m deeply disappointed with how Mosbet handled my account and my funds. Around three months ago, I submitted a request to have my account permanently deleted. Despite my request, the account remained active. I logged in and out several times without any issues. But the moment I deposited ₺27,000 in...
On September 10, 2025, I placed a withdrawal request of ₺45,000 from my Mostbet Casino account. The transaction was processed at 11:00 AM, and in my Mostbet account it still shows as “Paid”. However, the money has never reached my bank account. My customer number is 254110536. To resolve this, I co...
On September 15, 2025 at 10:00 AM, I made a bank transfer of 1,000 TL via İş Bankası to my Mosbet account. However, the deposited amount has still not appeared in my account balance. This is not the first time I have experienced such a problem. The same issue has occurred six or seven times before....
