I’ve been regularly depositing and playing in the casino section of the Mostbet website for about four months, mostly experiencing losses. On September 27, 2025, I happened to win ₺17,800 and submitted a withdrawal request for that amount. Although the system shows the transaction as “paid,” the money never arrived in my account.
I contacted live support about the issue. They asked me to send a screenshot of my account and my transaction history in PDF format, which I did immediately. The support team said the transaction would be reviewed but couldn’t give me any timeline for resolution. I’ve had a similar problem before and had to wait for days for a response.
My transaction number is 119338320. This withdrawal was made entirely from my own deposits and falls under standard withdrawal conditions — there were no bonuses or promotional requirements involved.
I request that my winnings be transferred to my account as soon as possible and that necessary measures be taken to prevent similar issues in the future.
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