I Face Mostbet Casino Showing Payment as Completed but No Money Received

I’ve been regularly depositing and playing in the casino section of the Mostbet website for about four months, mostly experiencing losses. On September 27, 2025, I happened to win ₺17,800 and submitted a withdrawal request for that amount. Although the system shows the transaction as “paid,” the money never arrived in my account.

I contacted live support about the issue. They asked me to send a screenshot of my account and my transaction history in PDF format, which I did immediately. The support team said the transaction would be reviewed but couldn’t give me any timeline for resolution. I’ve had a similar problem before and had to wait for days for a response.

My transaction number is 119338320. This withdrawal was made entirely from my own deposits and falls under standard withdrawal conditions — there were no bonuses or promotional requirements involved.

I request that my winnings be transferred to my account as soon as possible and that necessary measures be taken to prevent similar issues in the future.