I’m dissatisfied with MoonPay’s service — where can I turn if support doesn’t resolve the issue?

If you want to get the situation fixed or receive compensation, here are useful and effective recommendations:

Document all service issues.
These may include transaction delays, account or transaction blocks, unexplained charges, lack of support, or generic replies. The more systematic and detailed the description, the stronger your position as a customer.

Give support one final chance with a clear demand.
In your message, state that previous requests did not lead to a resolution and clearly specify what you expect: a refund, unblocking, or an official explanation.

Collect and save all correspondence.
All support replies, dates of contact, and the absence of a solution are important evidence of poor service.

Contact MoonPay support through official channels.
Use only the official support contact and write from the email linked to your account.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.