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MoonPay

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MoonPay

Complaints

2 complaints
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MoonPay Payment Not Received by Bitget Wallet

Hamdi
December 19, 2025 8:13 AM3

On December 4, 2025, at 2:37 PM, I sent $200 through MoonPay to my Bitget Wallet account. Bitget claims that MoonPay nev...

MoonPay Won’t Let Me Withdraw My $253 Balance

İlker
September 20, 2025 11:02 PM6

I am trying to withdraw my $253 balance from my MoonPay account, but none of my bank accounts or cards are being accepte...

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I can’t get in touch with MoonPay support — how can I speak to a real specialist and get help?

MoonPay is delaying the processing of a transaction — how can I speed up the transfer?

MoonPay charged my money, but the cryptocurrency never arrived — how can I get a refund?

MoonPay rejected my payment without explanation — how can I find out the reason and resolve the issue?

MoonPay blocked my account or transaction — how can I regain access to my funds?

MoonPay is requesting repeat identity verification — what should I do if the verification is taking too long?

MoonPay charged a higher fee than stated — how can I dispute the charge and get the difference refunded?

MoonPay support responds with generic replies — how can I properly escalate a complaint?

1 Complaint

MoonPay canceled the transaction, but the money didn’t return to my card — how can I get a refund?

I’m dissatisfied with MoonPay’s service — where can I turn if support doesn’t resolve the issue?